Policies

Quote, Estimate & Rough Order of Magnitude (ROM) Policy

PRICE: Price is based upon the information provided at the time of being provided; any adjustments may result in a price change. Price validity is expressed on the quote, if not listed then price is valid for 15-days by default. Price for steel is valid for 10-days by default.
QUANTITY VARIANCE: Some corrugated & foam orders are subject to +/-10% quantities.
CANCELLATION: Goods manufactured in accordance to customer specification cannot be resold and therefore are not subject to cancellation by customer at any time after purchase order has been issued. Charges may apply for the cancellation of services if the customer fails to give more than 24-hour notice to cancel or reschedule a set delivery or pack job date.
FREIGHT: Any arrangements made for transportation is understood to be a contract between the customer and the carrier.
DAMAGE: Title of crate(s) and/or packing materials are transferred to the customer prior to packaging. Valley Box assumes no responsibility for damage, loss or delay in shipment once products have been accepted by the carrier. Valley Box assumes no responsibility for items that have been packed by the customer.
CONFIDENTIAL INFORMATION: This document and all its information are confidential and may be privileged or otherwise protected from disclosure. Be advised that dissemination or distribution of this information, to parties unrelated to the entity in which it was intended, is prohibited and may be unlawful.

Order Policy

PRICE: Price is based upon the information provided at the time of being provided; any adjustments may result in a price change. Price validity is expressed on the quote, if not listed then price is valid for 15-days by default. Price for steel is valid for 10-days by default. Due to price fluctuations in the commodities market prices may need to be re-quoted prior to a re-order.
PAYMENTS: Customer payment terms are expressed on the Quote and/or Order. Otherwise, for first-time customer orders Valley Box accepts pre-pay credit card payments (3.5% fee will apply at check out) or pre-pay check. For future business, customers can request a Payment Terms application.
CREDIT CARD PAYMENTS: Be advised as of May 3rd, 2021 Valley Box Company will transition to PaymentLOCK® as the credit card processing platform which allows the addition of a 3.5% surcharge to the invoice total.
QUANTITY VARIANCE: Some corrugated & foam orders are subject to +/-10% quantities.
CANCELLATION: Goods manufactured in accordance to customer specification cannot be resold and therefore are not subject to cancellation by customer at any time after purchase order has been issued. Charges may apply for the cancellation of services if the customer fails to give more than 24-hour notice to cancel or reschedule a set delivery or pack job date.
FREIGHT: Any arrangements made for transportation is understood to be a contract between the customer and the carrier.
DAMAGE: Title of crate(s) and/or packing materials are transferred to the customer prior to packaging. Valley Box assumes no responsibility for damage, loss or delay in shipment once products have been accepted by the
carrier. Valley Box assumes no responsibility for items that have been packed by the customer.
CONFIDENTIAL INFORMATION: This document and all its information are confidential and may be privileged or otherwise protected from disclosure. Be advised that dissemination or distribution of this information, to parties unrelated to the entity in which it was intended, is prohibited and may be unlawful.
ENTIRE AGREEMENT: These Terms, together with any confirmation of sale or invoice provided by the Seller to the Buyer (collectively, the “Order Confirmation” and together with the Terms, this “Agreement”) comprise the entire agreement between the parties, and supersede all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral. These Terms prevail over any of Buyer’s general terms and conditions of purchase regardless of whether or when Buyer has submitted its purchase order or such terms. Fulfillment of Buyer’s order does not constitute acceptance of any of Buyer’s terms and conditions and does not serve to modify or amend these Terms.

Limited Guarantee

Valley Box guarantees its products to be built in accordance with Customer’s product specifications and industry standards of practice. We will provide the packaging and/or services set forth in the quote provided and accepted by the Customer.

Customers have the opportunity to review and inspect the crates, packaging materials, design, and methods used and warrant that such materials and procedures meet their requirements and specifications.

Claims by Customers must be presented in writing with photographs of the non-conforming item, no later than thirty (30) days after Valley Box’s pack list receipt.

In the event that a claim is approved, we will repair, replace or refund the product and/or services at Valley Box’s discretion. Repairs must be performed at our facility. Valley Box is not responsible for any incurred freight or delivery charges.

The Customer is responsible for ensuring that insurance coverage is in place for products in transit. Under no circumstances shall Valley Box Co. Inc. be liable for:
1. Damages to products or other goods contained or to be contained in the packaging while in the care and custody of Customer, Shipper, or end recipient and;
2. Damages which could not have been avoided by the exercise of care or conformance with such designs, methods and materials, and;
3. Damage occasioned by casualty, fire and other hazards of the type typically covered under the property insurance required to be maintained by Customer and;
4. Liability for the acts or negligence of any Shippers and end recipients and;
5. Damage resulting from improper packing by any party other than Valley Box Co. Inc. and;
6. Hazardous material shipments, which are the Customer’s responsibility to prepare, label, ship, and declare in accordance with the provisions of all applicable federal and state laws and regulations, as well as any other jurisdictional body having control over the labeling, packing or shipping of hazardous materials.

Research & Development Policy

SERVICES: Under each applicable Rough Order of Magnitude (herein "ROM"), Client is engaging Valley Box Company (herein "VB") to design and develop a custom solution based on the requirements and specifications stated therein (the “Services”). Client is solely responsible for determining and communicating its requirements and specifications (the “Specs”). VB shall attempt to provide the Services based on Client’s written Specs as closely as possible, however VB cannot guarantee that it will be able to meet the exact Specs. VB shall not be responsible for provision of Services based on inaccurate Specs.

PRODUCTS: The custom solution VB designs and develops as part of the Services is referred to as the “Product”. In providing the Services it is anticipated that VB shall create 1 or more drawings or models of the Product. Upon complete payment of all Fees, VB shall provide a copy of the drawing or model to Client upon its completion (the “Deliverables”). The Deliverables shall be deemed VB’s confidential information and treated with the strictest of confidence. 

LICENSE: Client shall have a non-exclusive license to use such Deliverable for its own internal and non-commercial purposes, solely as necessary to evaluate the Product and its viability. Except as otherwise stated herein, Client may not use commercially, reproduce, distribute, sell, resell, publicly display, publicly perform, modify, or create derivative works of, the Deliverables or Products in any way or for any purpose. 

MANUFACTURING: For each solution Product that may result from the design and development Services, VB shall have the right of first refusal to act as Client’s exclusive manufacturer with respect to such Products, upon terms reasonable and customary in the industry. Unless VB provides express prior written consent, Client shall not manufacture or appoint any other party to manufacture any Products, and shall not sell or otherwise be commercially involved with any Products that were manufactured by any party other than VB. If VB manufactures any Products for Client, such services shall also be subject to VB’s manufacturing terms and conditions. 

FEES: As compensation for the Services, Client shall pay VB the fees stated in each applicable ROM (the “Fees”). VB shall provide Client with invoices for Fees and expenses due for each applicable billing period, and all such invoice shall be due upon receipt. If Client wishes VB to manufacture any Products resulting from the Services, additional fees shall apply. If Client wishes to purchase the intellectual property rights for any Product or Deliverable, additional fees shall apply.

INTELLECTUAL PROPERTY: In providing the Services or designing any Products, VB may create work or materials necessary or incidental thereto, including but not limited to research, development, designs, graphics, prototypes, discoveries, inventions, data, strategies, schematics, ideas, techniques, notes, specifications, work product and other creative expressions (“Works”). VB shall be the sole and exclusive owner of all rights, title and interest in all intellectual property rights (including but not limited to copyrights, trademarks, trade secrets, patents and other intellectual property and moral rights throughout the world) (the “IP Rights”) in and to the Works. Except only for Client’s right to use the Deliverables as stated in each applicable ROM, Client shall have no rights to any Works, Deliverables, Products or VB’s IP Rights. 

Credit Card Refund Policy

If a credit card refund is required, please contact your account representative.

Refund includes the surcharge fee, examples listed:

1. Full refund: The invoice total was $100 with a 3.5% surcharge fee of $3.50, then your refund will be $103.50
2. Partial refund: Invoice total was $100 and are being refunded $40, then your refund will be $41.40, which includes 3.5% of the surcharge fee.

Allow 2-3 business days for the refund to post onto the account.

Customer Without Payment Terms (Options)

Apply for payment terms
Contact your sales rep &  provide email contact to send the two-step process via Adobe sign.

Credit card payment
The order desk can process the order to pay with a credit card.
Customer is responsible for a  credit card fee usually 3.5%.

Check payment
50% before delivery 50% COD

ACH payment
A payment terms application must be approved.
The customer is responsible for submitting payments on time.
ACH not processed by Valley Box accounting